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Customer service for small businesses

Every customer conversation. One flow.

Email, chat, SMS, social media and phone with an AI receptionist – in one inbox. Reply faster, book more and stop juggling five tabs.

Try free for 14 days See how it works
  • No credit card
  • No lock-in
  • Nordic support
  • GDPR-ready
Sample data from a demo account
  • Email
  • Web chat
  • SMS
  • WhatsApp
  • Instagram
  • Messenger
  • Phone with AI
  • Google reviews
  • Contact form

Why Blixtflow

Five inboxes. Zero overview.

Email in Outlook, chat on the website, SMS on the phone, Instagram in the app and calls… nowhere. The customer waits, the team searches. Blixtflow gathers everything into one flow.

  • Outlook37 unreadWho takes it?
  • Web chatCustomer waiting 12 minNobody saw it
  • Instagram DM“Price for a treatment?”Since yesterday
  • Mobile3 missed callsNo answer
  • SMS“Can I reschedule?”Forgotten
InboxNordvik Clinic5 new
  • EEmma LindqvistHi! Where is my parcel?Email
  • JJohan BergWaiting in chatChat
  • Ssolvind.butikPrice for a treatment?Instagram
  • LLucas NilssonAI receptionist booked 2:30 pmPhone
  • EElin EkCan I reschedule?SMS
0 unansweredEveryone sees who is replying. No customer falls through the cracks.

All channels

Eight ways in. One way out.

Customers pick the channel. You don’t have to – everything lands in the same flow, at the same time, with the customer’s history next to it. You reply from there, in the right channel, automatically.

  • Email
  • Web chat
  • SMS
  • WhatsApp
  • Instagram
  • Messenger
  • Phone with AI
  • Google reviews
BlixtflowOne flow
  • Assigned
  • Answered
  • Booked

Features

Everything the team needs. Nothing you don’t.

  • An AI receptionist that answers the phone

    Answers around the clock, books appointments, takes orders and sends SMS confirmations. Every call becomes a ticket with a summary, a recording and the full transcript.

    • Books appointments
    • Many languages and voices
    • Calls back
    • Summarises

  • One inbox for everything

    Email, chat, SMS, WhatsApp, Instagram and Messenger. Assign, comment internally and undo send.

  • Chatbot on your website

    Over 100 ready-made designs. Answers common questions and hands over to a human when needed.

  • The order in the reply

    See the customer’s WooCommerce order in the ticket and insert it into the reply with one click. Shopify is coming soon.

  • Projects and databases

    Pages, tables and tasks like Notion – linked to tickets. Invite the customer as a guest.

  • The app in your pocket

    Install Blixtflow on your phone and computer straight from the browser. Push when something happens, and a Windows app with notifications.

    • Mobile (web app)
    • Windows
    • iPhone and Android soon

  • Calendar and bookings

    Appointments from calls, chat and SMS go straight into Google Calendar or Microsoft 365, with an SMS to the customer.

The AI receptionist

The phone answers itself. The customer can’t tell the difference.

The receptionist answers on the second ring, around the clock. It books appointments in your calendar, takes orders, sends SMS confirmations and writes a summary for the team. You listen whenever it suits you.

  1. 1Answers and understandsSwedish, Arabic, English, Norwegian, Danish, German, Spanish and more. Knows your services, prices and opening hours.
  2. 2Books on the spotFree slots from Google Calendar or Microsoft 365. The customer gets an SMS confirmation.
  3. 3Hands over when neededTransfers to a colleague, or creates a ticket with the recording, transcript and next step.
Try the receptionist for free
Sara Holm Incoming call…
  1. ReceptionistHi and welcome to Lumea Skin! How can I help you?
  2. SaraHi! I’d like to book a facial.
  3. ReceptionistOf course. Thursday at 2:30 pm is free – does that work?
  4. SaraPerfect, thanks!
  5. ReceptionistDone! You’ll get an SMS confirmation. See you Thursday.
  • Booked: Thursday 2:30 pm
  • SMS sent to Sara
  • Hot lead
  • Ticket BF-0142 created

Languages and voices

Answers in your customers’ language.

The receptionist speaks Swedish, Arabic, English, Norwegian, Danish, German and Spanish – and more languages. Each language has many voices to choose from, and different dialects. You pick the voice that sounds like your business.

Choose a language

ReceptionistSwedish

Hej och välkommen till Lumea Skin! Vad kan jag hjälpa dig med?

Switches language mid-call if the customer does.

Voices

+ more voices

Dialect

How it works

From the first hello to a booked customer.

Three steps, whatever the channel.

  1. 1

    The customer gets in touch

    Email, chat, SMS, Instagram or a call. Everything lands in the same inbox with the customer’s history next to it.

  2. 2

    Blixtflow prepares the reply

    The AI suggests a reply based on your previous answers, the help centre and the order. Calls are summarised automatically.

  3. 3

    You reply and book

    One click, done. The slot goes into the calendar, the customer gets an SMS and the team sees the ticket is solved.

The inbox

Reply to everything from one place. Undo if you clicked too fast.

All channels in one list, with the customer’s history and orders next to it. Assign a colleague, write an internal note and send – with ten seconds to undo.

  • Email, chat, SMS, WhatsApp, Instagram and Messenger
  • Internal notes and @mentions
  • Canned replies, signatures and AI drafts
  • Snooze, stars and views per team
Emma Lindqvist · EmailHi! The parcel was due on Friday but the tracking hasn’t moved. Order 31511.
You · to EmmaHi Emma! The parcel is at the Malmö terminal and arrives tomorrow morning.
Sending in 10 s Undo

Website chat

A chat that fits your website. And answers when you can’t.

Choose from over 100 ready-made designs, set colours and a welcome message. The chatbot answers common questions from the help centre and hands over to you when needed.

  • Works on WordPress, Shopify and any website
  • Pre-chat form: order number, topic, photo
  • Opening hours and away messages
  • The whole conversation lands in the inbox
Nordvik Clinic · replies instantly
Hi! How can we help?Are you open on Saturday?Yes, 10–2. Want to book a slot?

E-commerce

The order in the ticket. And in the reply, with one click.

Connect WooCommerce – Shopify is coming soon. When the customer writes, you see the latest orders next to the message and insert the order card into the reply without copying anything.

  • Order status, lines and totals in the ticket
  • “Insert in reply” – a neat card in the email
  • Several stores in the same inbox
  • Direct link to the order in the store

Stores

  • WooCommerceConnected
  • ShopifySoon
Order #31511Paid · shipped
1 × Vitamin C serum 30 ml495 kr
2 × Face mask298 kr
Shipping0 kr
Total793 kr
Insert in reply

And more

The rest of the toolbox.

  • Calendar and bookings

    Appointments from calls, chat and SMS land in Google Calendar or Microsoft 365.

  • Help centre

    Articles customers find themselves – and that the AI answers from.

  • Campaigns

    A welcome greeting, discount code or news in the web chat – for the right visitor.

  • Social media

    Plan and publish posts on Facebook and Instagram from the same place.

  • Customers and history

    All conversations, orders and notes gathered per customer.

  • Team chat

    Talk to colleagues next to the tickets, without switching apps.

  • Roles and permissions

    Who sees which channels. Two-factor authentication and signed-in devices.

  • GDPR-ready

    Data processing agreement, retention and export – at no extra cost.

Telephony

One call. Four things that happen by themselves.

  1. 00:00

    It rings

    The receptionist answers on the second ring, with your company name and the voice you chose.

  2. 00:41

    The slot is booked

    A free slot is taken from the calendar. The customer gets an SMS confirmation right away.

  3. 01:52

    The call ends

    The recording and the full transcript are saved in the ticket.

  4. 01:53

    The team knows

    Summary, sentiment and lead level. You see it all in the inbox and in the app.

  • Swedish numberor forward your own
  • Call back with AIthe receptionist calls the customer
  • Many languagesswitches language mid-call
  • Handovertransfers to a colleague

Industries

Built for businesses that live by replying.

See all industries

  • Clinics and salons

    Bookings by phone and SMS, reminders and a receptionist that never goes to lunch.

  • E-commerce

    The order next to every question. Faster answers about deliveries, exchanges and returns.

  • Agencies

    Several clients’ inboxes and projects in one system. Invite the client as a guest.

  • Workshops and services

    Missed calls become booked jobs. Quotes, SMS and follow-ups in one flow.

  • 8channels in one inbox
  • 24/7the receptionist answers
  • 10 sto undo a reply
  • 14days free, no card

Integrations

Keep the tools you like.

Blixtflow connects them – so you can stop copying and pasting.

Blixtflow
  • WooCommerce
  • Gmail
  • Outlook
  • WhatsApp
  • Instagram
  • Messenger
  • Google Calendar
  • Microsoft 365
  • Shopify · soon
  • Fortnox · soon
  • Visma · soon

From the blog

Guides for better customer service.

All articles

Pricing

Three plans. All with 14 days free.

One price for the whole company, per month. No per-user fees – customers and project guests are included.

  • Start

    For small teams that want their email in one place.

    SEK 1,799per month · whole company

    • 3 users
    • 2 channels
    • 1 chatbot
    • 200,000 AI characters per month
    • 14-day free trial
    Try free for 14 days

  • Most popular

    Team

    All channels, chatbot and calendar for growing teams.

    SEK 5,999per month · whole company

    • 15 users
    • 10 channels
    • 3 chatbots
    • 1,000,000 AI characters per month
    • 14-day free trial
    Try free for 14 days

  • Pro

    Unlimited channels, more AI and priority support.

    SEK 9,999per month · whole company

    • Unlimited users
    • Unlimited channels
    • 10 chatbots
    • 5,000,000 AI characters per month
    • 14-day free trial
    Try free for 14 days

Telephony is billed per minute. All prices exclude VAT.

Good to know before you start.

Do we need a credit card?

No. You try Blixtflow free for 14 days without a card. If you want to continue, pick Start, Team or Pro in the system.

Where is our customers’ data stored?

In the EU. A data processing agreement is included, and you decide how long tickets are kept.

Does it work with our existing email?

Yes. Connect Gmail, Outlook/Microsoft 365 or any email. Replies are sent from your address as usual.

How does the AI receptionist work?

You get a Swedish number or forward your existing one. The receptionist answers – in Swedish, Arabic, English and more languages – books and summarises. You listen and read everything afterwards.

Can the whole team use it?

Yes. Everyone gets a seat with their own login, role and channels. Customers and project guests are free.

Do we get help getting started?

Yes. We help you with the connections, and you reach support directly in the system – in the same inbox, of course.

14 days free

Try it with real customers. Then decide.

Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.

  • No credit card
  • No lock-in
  • Nordic support

You’ll get an email with a link to set your password.

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