Customers and history
The whole customer. Beside the conversation.
Past tickets, orders and upcoming appointments appear right in the ticket – from every channel. If a visitor is chatting right now, you can see which page they’re on. You reply with the full picture, without asking the same question twice.
Try it free for 14 days See the customer panel
- History from every channel
- Visitors in real time
- Orders and appointments
- GDPR in one click
The customer panel
Everything about the customer – in one place.
Open a ticket and the customer panel sits right beside it: history, orders, appointments and what the visitor is doing right now.
Visitors in real time
See what the visitor is looking at – while you chat.
When someone chats on your website, you see their current page, the pages they’ve visited, where they came from, their device, their language and whether they’re online.
In short
What is customer history in a help desk?
Customer history is everything that has happened with a customer – past tickets, calls, orders and appointments – gathered beside the conversation you’re answering right now. In Blixtflow, the help desk from Blixtgo Agency AB, the customer panel shows history from every channel you have access to, the customer’s orders from WooCommerce, upcoming appointments and – in the web chat – which page the visitor is looking at. It isn’t a separate CRM; it’s the customer, right where you reply.
Last updated October 2026
Facts about the customer panel in Blixtflow
- History
- Past tickets from every channel you have access to
- Visitors
- Current page, pages visited, referrer, device, language and whether they’re online
- Orders
- The customer’s orders from WooCommerce – Shopify coming soon
- Appointments
- Upcoming appointments and “+ Book” right in the panel
- Phone
- “Call back” lets the AI receptionist call the customer – and it recognises who’s calling
- Details
- Name, email and phone from the pre-chat fields are saved to the customer
- GDPR
- Data export and “Forget this person” for owners and admins
- Price
- Included in every plan, from SEK 1,799 per month for the whole company
The history
Everything that’s happened – in the right order.
Filter the customer’s history and see the whole relationship in seconds.
- Chatted about available timesWeb chat · today 13:58
Viewed /book
- Call with the AI receptionistPhone · today 14:02
Booked a facial for Thursday 14:30
- FacialAppointment · Thursday 14:30
Confirmation sent by text
- Where’s my parcel?Email · 2 days ago
Answered by Sara · BL-0148
- Order #31511 · SEK 793WooCommerce · 5 days ago
Paid · shipped
- Question about gift cardsEmail · 3 weeks ago
Resolved
- Order #30950 · SEK 1,290WooCommerce · 2 months ago
Delivered
Recognises who’s calling
“Hi Emma! Is this about your booking on Thursday?”
The AI receptionist sees who’s calling and whether they have open tickets or upcoming appointments – so it can start where the customer is.
With “Call back”, the AI receptionist calls the customer for you, for a purpose you decide.
GDPR
Data export and “Forget this person” – in the panel.
If a customer asks to see or delete their data, you do it right in the contact panel. Only owners and admins have the buttons.
ELEmma Lindqvistemma@example.com · 040-688 01 51
- Chatted about available times
- Call with the AI receptionist
- Facial
- Where’s my parcel?
Data export created
No setup needed
- 1
The customer gets in touch
On any channel.
- 2
Everything comes together
Tickets, orders, appointments and details from the chat.
- 3
You reply with the full picture
Without asking the same question twice.
Questions and answers
Common questions about customer history
Is the customer panel a CRM?
No, it’s the customer’s history right where you reply: tickets, orders, appointments and details from the chat – beside the conversation.
Which tickets appear in the history?
The customer’s past tickets from the channels you have access to. Private channels aren’t visible to others.
What do we see about a visitor in the chat?
Their current page, the pages they’ve visited, where they came from, their device, their language and whether they’re online.
Can we book an appointment from the customer panel?
Yes. Upcoming appointments appear in the panel, and “+ Book” creates a new one.
Does the AI receptionist recognise who’s calling?
Yes. It sees who’s calling and whether they have open tickets. With “Call back”, it can also call the customer for you.
How do we handle GDPR requests?
With “Data export” and “Forget this person”, right in the contact panel. The buttons are available to owners and admins.
How much does it cost?
The customer panel is included in every Blixtflow plan, from SEK 1,799 per month for the whole company.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support