- Gather the channelsThe biggest time thief is searching. When email, chat, SMS and Instagram sit in the same list, an hour a day disappears.
- Assign immediatelyA ticket without an owner waits the longest. Let incoming tickets be distributed automatically, or take them in turn.
- Canned replies with variablesThe ten most common answers as templates, with the customer’s name and order number filled in. Two clicks instead of two minutes.
- Let the AI write the draftYou read, adjust and send. The draft builds on your previous replies and the help centre, so the tone is your own.
- Views per personMine, unassigned, waiting on customer. Nobody has to scroll the whole inbox to find their own.
Customer service
Five ways to halve your reply time – without hiring
Canned replies, assignment, AI drafts and the right views. Small changes in the inbox that customers notice the same week.
Blixtflow7 min read