BlixtflowWhat it does best
An AI receptionist is best at what is predictable: booking a slot, taking an order, answering opening hours and prices. There it is faster than a human and never gets tired.
Where a human should take over
It is worse at what needs judgement: an angry customer asking for compensation, a question that depends on three things at once, or something that never happened before. There a human should take over – and what matters is that the handover is quick and the colleague gets the whole history.
Handles it alone
- Booking a slot
- Taking an order
- Answering opening hours and prices
Leave it to a human
- An angry customer asking for compensation
- A question that depends on three things at once
- Something that never happened before
How to set it up
Decide which tickets the receptionist may solve on its own, give it your prices and opening hours, and decide what happens when it can’t answer.
In Blixtflow you choose between
- Transferring the call
- Offering a call back
- Creating a ticket with recording and transcript
Expect two weeks
Expect two weeks before it sounds like you. Listen to the calls, adjust the instructions and fill the help centre. After that it runs itself.