E-commerce
Where's my parcel? The order is already right there.
The same question arrives by email, in the chat and on Instagram – again and again. Blixtflow puts the customer's WooCommerce order right next to the question, so replying takes seconds instead of minutes. Shopify coming soon.
Try free for 14 days Reply with the order
- WooCommerce today, Shopify soon
- The order next to the question
- Discount codes in web chat
- A chatbot that knows your returns policy
Black Week
Peak season on the belt. No question left waiting.
Scroll through Black Week. Every question travels through Blixtflow – and comes out with the order alongside or with an answer from the chatbot.
8Questions with the order alongside
4Answered by the chatbot
Example of one week in an online shop.
Try it yourself
Three channels. The same question. The order is already found.
Pick a message. Blixtflow matches the customer on email, phone number or order number and shows the order alongside – then press “Insert in reply”.
Inbox
Email · Emma LindqvistHi! Where's my parcel? I ordered last Thursday.
Matched on email · emma@example.se
WooCommerce · Ordered Thursday#31511Shipped
- Ordered
- Packed
- Shipped
- Delivered
Linen shirt, MSEK 599
Tote bagSEK 149
TotalSEK 748
Hi Emma! Your parcel is on its way and arrives tomorrow. Here's your order:
#31511 · Shipped2 items · SEK 748
SMS · Lucas NilssonHi, has my order been sent yet?
Matched on phone · 070-203 32 03
WooCommerce · Ordered yesterday#31540Packed
- Ordered
- Packed
- Shipped
- Delivered
Wool beanieSEK 349
Mittens, greySEK 249
TotalSEK 598
Hi Lucas! Your order is packed and ships today.
Order #31540 · Packed · 2 items · SEK 598
Chat · Visitor 7Hi! Order 31577 still hasn't arrived 😕
Matched on order number · 31577
WooCommerce · Ordered Monday#31577Delivered
- Ordered
- Packed
- Shipped
- Delivered
Winter jacket, SSEK 1,495
TotalSEK 1,495
Hi! Your parcel was delivered to your pick-up point yesterday. Here's the order:
#31577 · Delivered1 item · SEK 1,495
Sample data. Orders are fetched from the shop when the ticket is opened – they are never stored in Blixtflow.
Do the maths
What does “Where's my parcel?” cost?
Move the sliders. The shipping label works out how many hours go on looking up orders in your shop's admin.
Shipping label
FromSolvind Shop
ToCustomer service
Delivery questions / month120
Minutes per lookup4 min
Weight8 hHours in the shop admin / month
That time is worthSEK 2,800/ month
Blixtflow StartSEK 1,799 / month
Worked example – every figure is an example you set yourself: orders × share who ask × minutes per lookup × cost per hour. Telephony is charged per minute on top of the plan. Prices exclude VAT.
Campaigns and chatbot
The discount code in the chat. The returns policy in the chatbot.
Show a campaign in web chat to the right visitor at the right moment – and let the AI chatbot answer questions about delivery, exchanges and returns from your knowledge base. If the customer wants to talk to a person, the conversation lands in the inbox.
- Discount code, greeting, news or banner
- Shown after a set time, on scroll or when the visitor is about to leave
- The chatbot answers from your knowledge base and hands over to the team
SolvindReplies instantly
How long do I have to return something?
You have a 30-day return period. Start your return with the link in your order confirmation.From the knowledge base · Returns
Talk to a person
Every channel
Instagram, email and chat – one queue. The order alongside.
The size question comes in on Instagram, the complaint by email and the delivery question in the chat. In Blixtflow it all lands in the same inbox – assign, reply with canned responses and see the order alongside.
- Web chat
- Messenger
- SMS
Inbox4 new
- solvind.fanIs the jacket available in size M?Size
- Emma LindqvistWhere's my parcel?#31511
- Visitor 12Does BLACK20 work on the sale?Campaign
- Amira HaddadWrong colour in my parcel – can I exchange it?#31577
Canned responses/delivery/return/exchange/discount
- WooCommerceAvailable today
- ShopifyComing soon
- Read more about e-commerce in Blixtflow
In short
What is a customer service platform for e-commerce?
A customer service platform for e-commerce gathers customers' questions from email, chat, SMS and social media in one place and shows the customer's order right next to the question – so whoever replies doesn't have to log in to the shop's admin. In Blixtflow, the customer service platform from Blixtgo Agency AB, you connect your WooCommerce shop and see the status, products and tracking link directly in the ticket. The order card is added to the reply in one click. In web chat you can show campaigns with discount codes and let an AI chatbot answer questions about delivery and returns from your knowledge base. Shopify is coming soon.
Last updated October 2026
Blixtflow for e-commerce at a glance
- Ideal for
- Online shops on WooCommerce – Shopify coming soon
- The order
- The latest orders next to the question, matched on email, phone or order number
- In the reply
- The order card in one click – as text in SMS
- Channels
- Email, web chat, Instagram, Messenger, WhatsApp, SMS and phone
- Web chat
- Campaigns with discount codes and an AI chatbot that answers from the knowledge base
- Privacy
- Orders are not stored in Blixtflow – the shop only grants read access
- Price
- From SEK 1,799 per month for the whole shop · 14 days free
Up and running before your next campaign
- 1
Connect WooCommerce
The shop only grants read access.
- 2
Bring your channels together
Email, chat, Instagram and SMS.
- 3
Add your returns policy
The chatbot answers from it.
Questions and answers
Common questions from online retailers
Which shop platforms work with Blixtflow?
WooCommerce works today. Shopify is coming soon.
How does Blixtflow find the right order?
The customer is matched on email, phone number or order number. The three most recent orders are shown directly in the ticket, and “Show all” fetches up to 50.
Are our orders stored in Blixtflow?
No. Orders are fetched from the shop when the ticket is opened, only an encrypted copy is kept for five minutes and every view is logged. The shop only needs to grant read access.
Can the chatbot answer questions about delivery and returns?
Yes. The AI chatbot answers from your knowledge base – your website, PDFs and your own texts. When the customer wants to talk to a person, the conversation lands in the inbox with the full history.
Can we show discount codes in web chat?
Yes. With campaigns you show a discount code, a greeting, news or a banner – after a set time, at a certain scroll depth or when the visitor is about to leave the page.
Do Instagram and Messenger land in the same inbox?
Yes. Instagram, Messenger, WhatsApp, SMS, email, web chat and phone come together in one inbox where you assign, add internal comments and reply with canned responses.
What does it cost for an online shop?
From SEK 1,799 per month for the whole shop, with 14 days free and no lock-in period. Telephony is charged per minute.
14 days free
Try it with real customers. Then decide.
Connect your email and website chat in minutes. No installation, no credit card. After 14 days, the choice is yours.
- No credit card
- No lock-in
- Nordic support